Delivery & Return To Sender
Orders placed before 12:00 hours weekdays are dispatched the same day. For information on our delivery charges, destinations and guidelines of speed of service, please refer to the delivery information section on our website. Tracking details will be emailed at the end of each working day. Signature on delivery is required, so please ensure someone is available to sign for the package at the delivery address. In the event that no one is at the delivery address, the courier may attempt to deliver to a neighbour or return the parcel to the local depot, post office.
Parcels can be left in a safe place ONLY when a customer makes arragements with the courier using there in-flight options on the tracking details which are emailed and/or txt message in which case customers accept full responsibility for that chosen delivery.
Undelivered parcels are kept for a reasonable time before they are returned to the sender. We will charge you for the return to sender fee for parcels that are not called for, unclaimed, not collected, refused etc. If you have not received your parcel and three working days have elapsed (UK Only) please contact us by e-mail Wangos.Place@gmail.com immediately and we will raise an enquiry with the courier and be able to assist you.
Returns Policy & Cancellations
We make every effort to ensure that the goods you ordered reach you in perfect condition and on time. In the rare event of breakages during transit, shortages, wrong item sent etc., please contact us by Email firstname.lastname@example.org in order to deal with your enquiry more efficiently.
Return of Unwanted Products
You can return your order for refund or exchange within 14 days of purchasing (excluding Short dated stock or Clearance items), provided that the products are unopened, unused and in fully resaleable condition. To do this, please Email us at email@example.com. You do not have to give any reason for cancellation, however a brief explanation will help us to improve our service. You must arrange to return the goods to us at your own expense. Upon receipt of the returned goods, we will refund you the purchase price and the initial delivery charge. You must ensure that the goods are packaged adequately to protect against damage. If you fail to take reasonable care of the goods before they are returned to us and this results in damage or deterioration, we will be unable to issue a full refund.
Faulty or Damaged Products
If there is a problem with your order, please contact us by Email firstname.lastname@example.org within seven days of delivery. Please keep the original packaging as this will help us to investigate your complaint. We also require photographic evidence at the time of delivery showing damage to the product together with the original packaging will help resolve your claim more quickly. We will deal with the matter in accordance with your legal rights.
Minimum 24 hours notice of cancellation required. Notification for instance, in person, via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted subject to confirmation in writing. There will be no additional charges for re-stocking or returns.